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FAQs

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

 

Please only click the “Place Order” button once to avoid multiple authorizations.

 

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

 

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please email customer care at: VantJag@gmail.com

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours.

 

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Please contact us immediately. We can add another item within 24 hours without you incurring extra shipping through double orders.

 

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?

New items can sell out quickly, but we may get more soon! Send us an email, we sometimes have extra items we are hoarding ;)

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All final sale items cannot be returned or exchanged. 

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

WHEN WILL MY ORDER SHIP?

Most orders ship within 5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

 

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on checkout.  If for some reason, you did not receive an email, please check your spam folder and add VantJag@gmail.com to your safe sender list.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Vant Jag cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Vant Jag, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Vant Jag. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

 

I HAVE A STORE CREDIT. HOW DO I USE IT?

PLease email us and let us know what items you want and we will process the order for you.

 

DO YOU HAVE ANY STORE LOCATIONS?

Yes, on the Internet! Please check our list of retailers :)

 

I LOVE VANT JAG AND WANT TO BE A RESELLER! DO YOU HAVE ANY RESELLERS OR AUTHORIZE RESELLING?

We love our customers too! Please contact us for wholesale opportunities. VantJag@gmail.com

Thank-you!